Shipping policy

SHIPPING & DELIVERY

Processing. Orders are prepared within 1 to 3 business days. You will receive a tracking number by email once your order is dispatched.

Rates.

  • Vietnam: complimentary on all orders.
  • International: complimentary worldwide on orders over USD 500. Below USD 500, shipping is calculated at checkout by destination (from USD 20 for Asia, USD 25 for Oceania, USD 50 for Europe and the Americas, and USD 60 for the rest of the world).

Delivery times (business days, after dispatch):

  • Vietnam: 2–4
  • Southeast Asia: 5–8
  • East Asia (China, Hong Kong, Taiwan, Japan, Korea): 5–10
  • North America, Europe & UK: 7–14
  • Rest of world: 10–21

International orders ship fully tracked via UPS, DHL, or FedEx. Customs clearance may occasionally extend delivery beyond these estimates.

Duties & Import Taxes

All orders are shipped Delivered Duties Paid (DDP). Every applicable duty, tax, and import fee is calculated and included in the total you pay at checkout, so the price you see is the final price and there is nothing further to pay on delivery.

In the rare event a carrier requests an additional customs charge when your parcel arrives, please keep the receipt and contact us at vuanhtu@aucouture.vn. We will reimburse it promptly.

Tracking

Once your order ships, you will receive a confirmation email with a tracking number. International orders are shipped via UPS, DHL, or FedEx.

Lost or Damaged Packages

If your package is lost or arrives damaged, contact us at vuanhtu@aucouture.vn with your order number and, if applicable, photos of the damage. We will work with the carrier to resolve the issue.

Address Accuracy

Please verify your shipping address before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes after shipping cannot be guaranteed.

Contact

For any shipping-related questions, contact vuanhtu@aucouture.vn.