Shipping

Every order leaves our Hanoi atelier in a rigid presentation box, packed by hand. It is heavier and bulkier than a flat mailer, and it costs considerably more to send. We could ship in a mailer for a fraction of the price. We don't.

What you pay at checkout is a contribution toward that cost, not the full rate.

Processing. Orders are prepared within 1 to 3 business days. You will receive a tracking number by email once your order is dispatched.

Delivery times (business days, after dispatch):

• Vietnam: 2–4
• Southeast Asia: 5–8
• East Asia (China, Hong Kong, Taiwan, Japan, Korea): 5–10
• North America, Europe & UK: 7–14
• Rest of world: 10–21

International orders ship fully tracked via UPS, DHL, or FedEx. Customs clearance may occasionally extend delivery beyond these estimates.

Duties & Taxes

Product prices shown on our site include tax. Shipping and any import duty are calculated separately at checkout, according to the rules of the destination country, so the amount you confirm at checkout is the amount you pay us.

Import rules differ from country to country and can change. In the rare event a carrier requests an additional customs charge when your parcel arrives, please keep the receipt and contact us at vuanhtu@aucouture.vn. We will reimburse it promptly.

Region-Specific Requirements

Some destinations require extra information for customs clearance. Please provide the relevant detail at checkout to avoid delays:

• United Kingdom: a valid EORI number if the shipping address is registered to a business.
• Gulf countries (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman): a valid local phone number, with the full address written in English.
• South Korea: a Personal Customs Clearance Code (PCCC).
• Brazil: a CPF (individuals) or CNPJ (businesses) number.
• Indonesia: an NPWP (Tax ID) for higher-value shipments.